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CLEVELAND, OH – February 24, 2009 – In its March 2 issue, BusinessWeek, using data from market researcher J.D.Power & Associates and the magazine, has named KeyBank one of its top 25 “Customer Service Champs” for 2009. Ranked eleventh in the survey, KeyBank joins a group of companies including Amazon.com, Lexus, Apple, Ritz-Carlton Hotels and Nordstrom. Key is the only bank on the list.
“We’re delighted to receive this award from BusinessWeek,” says KeyCorp CEO Henry L. Meyer III, “because it says that our continual efforts to strengthen customer service are paying off. We were rated on customer feedback about multiple aspects of our bank, including perceptions of our employees. I’m proud of everyone at Key for their part in contributing to our success.”
In disclosing the Customer Service Champs list, BusinessWeek noted the difficulty of maintaining good service in a shrinking economy. At the same time, the magazine notes, “customers want more attention, better quality and greater value for their money.”
Like Key, top performers on the list are investing in technology that will improve service. Key is implementing Teller 21, a new service software, in its 986 branches across the country. The software is part of a larger multi-year program to upgrade Key’s branches both physically and technologically to provide more effective customer service. Teller 21 includes a robust check imaging program that has made Key a national leader in image capture.
BusinessWeek also noted Key’s services for small business owners, including Key Business Online, a powerful new technology that provides small businesses with many of the cash management services typically offered only to large companies, as well as more protections against check fraud.
About KeyCorp
Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $101 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. For more information, visit www.key.com.
Note to Editors: For up-to-date company information, media contacts and facts and figures about Key lines of business, visit www.key.com to view our Media Newsroom.
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